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Frequently

Asked

Questions

WHAT IS ZELLE®?

Zelle is a fast, safe and easy way to send money directly between about any depository financial institution accounts in the U.S., typically within minutesane. With just an email address or U.S. mobile phone number, you lot can send money to people you trust, regardless of where they banking company2.

WHO CAN I Transport MONEY TO WITHZELLE?

You can send coin to friends, family and others you trustii. Since coin is sent directly from your banking concern account to some other person's bank business relationship within minutesone, information technology's important to simply ship money to people you trust, and always ensure you've used the correct email accost or U.Southward. mobile number.

HOW DO I USEZELLE?

You tin send, request, or receive coin withZelle. To get started, log into your online cyberbanking or mobile app and select "Send Coin with Zelle®". Enter your electronic mail address or U.South. mobile phone number, receive a 1-fourth dimension verification code, enter it, take terms and conditions, and y'all're ready to start sending and receiving withZelle. To send money usingZelle, but select someone from your mobile device's contacts (or add together a trusted recipient's email accost or U.S. mobile phone number), add together the corporeality yous'd similar to send and an optional annotation, review, then hit "Transport." In nigh cases, the coin is available to your recipient in minutesone. To asking money usingZelle, choose "Request," select the individual(s) from whom you lot'd like to request money, enter the amount you'd like to asking, include an optional notation, review and hit "Asking"3. To receive money, just share your enrolled email address or U.South. mobile phone number with a friend and inquire them to transport you money withZelle.

SOMEONE SENT ME Coin WITHZELLE, HOW DO I RECEIVE IT?

If you lot have already enrolled withZelle, you lot do not need to take any farther activeness. The money will move directly into your bank account, typically within minutes1. If you lot have not however enrolled withZelle, follow these steps:

  1. Click on the link provided in the payment notification y'all received via email or text bulletin.
  2. Select your financial institution.
  3. Follow the instructions provided on the page to enroll and receive your payment. Pay attention to the email accost or U.S. mobile number where you received the payment notification - yous should enroll withZelle using that email address or U.South. mobile number to ensure you receive your money.

WHAT TYPES OF PAYMENTS Can I MAKE WITHZELLE?

Zelle is a keen way to send money to family, friends, and people you are familiar with such as your personal trainer, bodyguard or neighbour2. Since money is sent directly from your bank account to another person'southward bank business relationship within minutes1,Zelle should only be used to send coin to friends, family and others yous trust. Neither The Milford Bank nor Zelle offer a protection program for whatever authorized payments made withZelle – for example, if you do not receive the item you paid for or the item is not equally described or as you expected.

HOW DO I Go STARTED?

It's piece of cake –Zelle is already available within your mobile cyberbanking app and online banking! Check our app or sign-in online and follow a few simple steps to enroll withZelle today.

WHAT IF I WANT TO SEND MONEY TO SOMEONE WHOSE BANK DOESN'T OfferZELLE?

Y'all can find a full list of participating banks and credit unions live withZelle here. If your recipient's fiscal institution isn't on the list, don't worry! The listing of participating financial institutions is always growing, and your recipient can still utiliseZelle by downloading theZelle app for Android and iOS. To enroll with theZelle app, your recipient will enter their basic contact information, an email address and U.S. mobile number, and a Visa® or Mastercard® debit carte du jour with a U.S. based business relationship (does not include U.S. territories).Zelle does not accept debit cards associated with international deposit accounts or whatever credit cards.

HOW DOESZELLE Work?

When you lot enroll withZelle through your online banking account or mobile app, your proper name, the name of your fiscal institution, and the email address or U.Due south. mobile number you enrolled is shared withZelle (no sensitive business relationship details are shared). When someone sends coin to your enrolled email address or U.S. mobile number,Zelle looks up the email address or mobile number in its "directory" and notifies your fiscal establishment of the incoming payment. Your financial institution then directs the payment into your bank account, all while keeping your sensitive account details private.

Tin can I UseZELLE INTERNATIONALLY?

In order to useZelle, the sender and recipient's banking company accounts must be based in the U.S.

Tin I CANCEL A PAYMENT?

You can but cancel a payment if the person y'all sent coin to hasn't yet enrolled withZelle. To check whether the payment is withal awaiting considering the recipient hasn't yet enrolled, you tin get to your action page, choose the payment yous want to abolish, and then select "Cancel This Payment." If the person you sent money to has already enrolled withZelle, the money is sent direct to their depository financial institution account and cannot be canceled. This is why it'south of import to only send money to people yous trust, and e'er ensure you've used the correct email address or U.Due south. mobile number when sending coin. If you sent coin to the wrong person, nosotros recommend contacting the recipient and requesting the money back. If you aren't able to go your money back, please contact your financial establishment's customer service.

HOW LONG DOES It Accept TO RECEIVE Money WITHZELLE?

Money sent withZelle is typically available to an enrolled recipient within minutes1. If you ship coin to someone who isn't enrolled withZelle, they volition receive a notification prompting them to enroll. After enrollment, the money will motion directly to your recipient'due south account, typically within minutesone. If your payment is pending, we recommend confirming that the person you sent coin to has enrolled withZelle and that y'all entered the right electronic mail address or U.S. mobile phone number. If you're waiting to receive money, you should bank check to see if y'all've received a payment notification via email or text message. If y'all haven't received a payment notification, we recommend following upwardly with the sender to confirm they entered the right email address or U.Southward. mobile telephone number. Withal having trouble? Please contact your financial institution's client service.

WILL THE PERSON I Send Coin TO BE NOTIFIED?

Yeah! They volition receive a notification via email or text message.

IS MY Information SECURE?

Keeping your coin and information safe is a tiptop priority. When you applyZelle within our mobile app or online banking, your information is protected with the same applied science we use to keep your bank business relationship prophylactic.

I'Grand UNSURE ABOUT USINGZELLE TO PAY SOMEONE I DON'T KNOW. WHAT SHOULD I DO?

If you don't know the person, or aren't sure you will get what yous paid for (for instance, items bought from an online bidding or sales site), y'all should not useZelle for these types of transactions. These transactions are potentially loftier risk (just like sending cash to a person you don't know is loftier risk). Neither The Milford Bank nor Zelle for any authorized payments made withZelle – for example, if y'all do not receive the detail you paid for or the item is not as described or as yous expected.

WHAT IF I GET AN Error MESSAGE WHEN I Endeavor TO ENROLL AN E-mail Accost OR U.S. MOBILE NUMBER?

Your electronic mail address or U.S. mobile phone number may already be enrolled withZelle at another bank or credit wedlock. Call our customer support team and ask them to move your email address or U.S. mobile phone number to your financial institution and so y'all can use it forZelle. In one case client support moves your electronic mail address or U.S. mobile telephone number, it volition be connected to your banking concern account so you tin can offset sending and receiving money withZelle through your financial establishment'southward mobile banking app and online cyberbanking. Please call your financial institution's customer service for help.

Don't have our mobile app?
Download it for gratuitous:

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App store is a service marker of Apple Inc. Android, Google Play, and the Google Play logo are trademarks of Google Inc. Information charges may apply. Check with your mobile phone carrier for details. Apple and the Apple logo are trademarks of Apple Inc, registered in the U.S. and other countries. Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein nether license.

1 Transactions typically occur in minutes when the recipient's email accost or U.South. mobile number is already enrolled with Zelle.

2 Must have a bank business relationship in the U.S. to use Zelle.

iii In order to ship payment requests or split payment requests to a U.S. mobile number, the mobile number must already enrolled with Zelle.

four Mobile carrier fees may use.